Building a Customer Centric Organization –CRM-

Assalamualaikum and hoyehhhh!

Customer relationship is something topic that we cannot avoid whet we talk about biz or organization. CRM will allows an organization to ::

v  Provide better customer service

v  Make call centers more efficient

v  Cross-cell products more effectively

v  Help sale staff deals faster

v  Simplify marketing and sales processes

v  Discover new customers

v  Increase customer revenues

There is many good thing of CRM but there is also have the ugly side of CRM. For me it is easy to understand, if we misuse the CRM it also can destroy and ruin the relationship among people. People must understand and try not to use it without any concern others people things.

CRM also can explosive growth by using internet. As we know the internet is something that we cannot avoid and there is also a person that cannot live with it. By using it all things become more smooth and easy. :)..

The CRM success factors are :::

ü  Clearly communicate the CRM strategy

ü  Define info needs and flows

ü  Build an integrated view of the customer

ü  Implement in iterations

ü  Scalability for organizational growth

Very tired for todayyy!!! But also hepi becoz MU wins over Liverpool..Ahaakkzzz!! ;)

 

 * out of topic...haha

EXTENDING THE ORGANIZATION-SUPPLY CHAIN MANAGEMENT-

Assalamualaikum and hoyeeehhh! :)

Supply chain involve of all parties directly or indirectly. The SCM involve the mgt of info flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

The typical supply chains are the upstream is for manufacturers, suppliers and supplier’s supplier and for downstream are retailer, customer and customer’s customer.

In a company, there is five basic supply chain management components that are plan, source, make, deliver and return.. All of this basic supply related with each others to manage all the resources and information or data.

The factors that driving supply chain management are visibility, consumer behavior, competition and speed. They will only extend the software so that all the department can use the same system during do the work.

To succeed in the market today the companies must align their supply chain with the demands of the market they serve. Five keys that can make the SCM succeed are make the sale to suppliers, wean employees off traditional business practices, ensure the SCM  system supports the organizational goals, deploy in incremental phases and measure and communicate success and be future oriented.

Basically what I learn from this chapter is how the companies utilize all the supply chain management and make it success. Very easy.. hahaha

TQ to all !! :)

Decision Making ;)

Assalamualaikum and hoyeeehhh! 

Value info?? What it is?? For me the value info is its ability to lower company’s handicap. The decision making includes three systems which are Transaction Processing, Decision Support, and Executives Information.

Transaction processing system is the basic biz system that serves the operational level in an organization. From the lower in the organizational levels is analysis, followed by manager and then the highest is executives.

Decision support system use three quantitative models that are sensitivity analysis, what if analysis and goal seeking analysis.

Ø  SENSITIVITY ANALYSIS :: is the study of the impact that changes in one or more parts of the model have an other parts of the models.

Ø  WHAT IF ANALYSIS :: it checks the impact that can change in a assumption proposed solution.

Ø  GOAL SEEKING ANALYSIS :: it finds the inputs necessary to achieve a goal such as a desired levels of output.

Executive information system is specialized DSS that supports senior-level executives within the organization. Consolidation, drill down, and slice dice are a few of the capabilities offered in most EIS. A common feature of an EIS is a digital dashboard which is it integrate info from multiple components and tailor the info to the individual preferences.

The artificial Intelligence simulates human intell such as the ability to reason and learn. It has many thing under it that are experts system, neural networks, genetic algorithms, intelligent agents. All of this are very important to know and im happy that I can understand this topic better. :)

TQ and assalamualaikum :)

DATA WAREHOUSE !

Assalamualaikum and hoyeehhh! :)

It is all about data warehouse. It is logically to collect the info. It is how we get the data and info and how the data can know that we have settle our work..How they work actually?? So for this chapter it shows and make we understand about it.

The data warehouse complies info of internal databases and external databases though extraction, transformation and loading (ETL).

Extraction :: how and where we get the info?? Whether internal or external sources??

Transformation :: when we have the data we should can understand what the data is all about.

Loading :: it is about when we upload the info or data that we have.

To maintain the quality info in data house or data mart is extremely important. It has information cleansing or scrubbing system which is a process that weeds out and fixes or discard inconsistent, incorrect or incomplete info.

* the shortest entry and I dont know why i write too short..hahaha

takecare and tq everyone!!! :)

DATABASE !

Assalamualaikum and hooyeeehhhh!! :)

Database. From what I learn the database is a place where the organizational information is stored. All the applications and programs, such a supply chain management systems, customer relationship management systems, access the data in the database so that the program can consult it to answer queries. The easy concept for database is collecting the record or pieces of info. 

The broad define of database is to maintains the info about various types of objects (inventory), events (transactions), people (employees), and places (warehouse). The hierarchical database model is about the info is organized into a three like structure that allows repeating info using parent/child relationship which is that the relational database model is a type of database that stores info in the form of logically related two dimensional tables.

There is 7 thing under relational database fundamentals which are :

Ø  Entities and attributes

Ø  Keys and relationship

Ø  Increased flexibility

Ø  Increased scalability and performance

Ø  Reduced info redundancy

Ø  Increase info integrity(quality)

Ø  Increased info security

The database management system is software through which users and application system interact with a database.  It has data driven websites under it and data driven biz intelligence..

*it is very tough for me to write in English..muahahaha

TQ  and will come back!!! :)..