Building a Customer Centric Organization –CRM-

Assalamualaikum and hoyehhhh!

Customer relationship is something topic that we cannot avoid whet we talk about biz or organization. CRM will allows an organization to ::

v  Provide better customer service

v  Make call centers more efficient

v  Cross-cell products more effectively

v  Help sale staff deals faster

v  Simplify marketing and sales processes

v  Discover new customers

v  Increase customer revenues

There is many good thing of CRM but there is also have the ugly side of CRM. For me it is easy to understand, if we misuse the CRM it also can destroy and ruin the relationship among people. People must understand and try not to use it without any concern others people things.

CRM also can explosive growth by using internet. As we know the internet is something that we cannot avoid and there is also a person that cannot live with it. By using it all things become more smooth and easy. :)..

The CRM success factors are :::

ü  Clearly communicate the CRM strategy

ü  Define info needs and flows

ü  Build an integrated view of the customer

ü  Implement in iterations

ü  Scalability for organizational growth

Very tired for todayyy!!! But also hepi becoz MU wins over Liverpool..Ahaakkzzz!! ;)

 

 * out of topic...haha